Frequently Asked Questions
Q: HOW CAN I VIEW THE STATUS OF MY ORDER(S)?
A: Go to the "Sign In" link in the upper-right corner of our page. Once signed in, your order history will be displayed in chronological order. Click the date of the order whose status you wish to view.
Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A: We are able to accept here on our Thawte SSL secure site:
You will be able to select your payment preference during the checkout process.
Q: IS YOUR SITE SECURE? HOW CAN I CHECK?
Rest assured, We use a trusted SSL (secure socket layer) encryption certificate which is a highly sophisticated encryption software to ensure that your order placed over the Internet is safe and secure. You can view our current SSL certificate at the bottom of each page of our site. By clicking on the SSL certificate you will be directed to Thawte where the certificate will be confirmed active for your peace of mind.
Q: WHAT ARE YOUR SHIPPING COSTS?
A: FREE! Shipping via Worldwide Insured First Class International Registered Airmail is free to all countries. If you prefer to upgrade to Express EMS shipping, customers in the US can view an estimate of the cost by entering your zip code in the box on the shopping cart page. Customers in all other countries, you can view an estimate of EMS shipping costs during checkout. The final EMS shipping costs will also be displayed again on the invoice you see before confirming and submitting payment for your order.
Q: WHERE DO YOU SHIP TO?
Q: WHERE DO YOU SHIP FROM?
A: We ship all orders from our Bangkok, Thailand facility.
Q: WHAT SHIPPING SERVICES DO YOU SHIP WITH?
A: You may choose from either Free Worldwide First Class Insured International Registered Airmail or upgrade to Express EMS. Both Worldwide Insured First Class International Registered Airmail and Express EMS are shipped through the Thailand Post Office, both are typically delivered by your local post office, and both require a signature upon delivery. You will be able to select which service you prefer during checkout.
Q: WILL MY ORDER BE INSURED?
A: Yes, all orders ship fully insured for your peace of mind.
Q: WHEN CAN I EXPECT FOR MY ORDER TO ARRIVE?
A: For orders shipped via International Registered Airmail, we typically see 90% of packages arriving in about 10-14 days to most countries, but they can sometimes take up to 1 month to arrive depending upon the postal & customs services in transit.
If time is of the essence and you require faster, guaranteed service, we would recommend to select Express EMS service during checkout. EMS is available to more than 80+ countries (please see below on our FAQ page for a complete list of available countries), and usually arrives in 3-7 business days, but may take longer depending upon customs processing time. EMS packages are fully insured and will have a tracking number. Many countries offer online trackability for EMS packages once they enter into your home country.
Q: IS INSURED FIRST CLASS INTERNATIONAL REGISTERED AIRMAIL SAFE?
A: Yes, rest assured, International Registered Airmail is extremely safe and reliable. We ship more than 30,000+ packages per year without issue using this service. Please note that your package will require a signature upon delivery.
Q: HOW QUICKLY & HOW OFTEN DO YOU SHIP?
A: We ship daily and always within 24-48 hours of receipt of your paid order, with the exception of weekends and Thai National Holidays. Our complete Holiday schedule is posted on our "Ordering Info" page.
Q: DO YOU OFFER EXPRESS SHIPPING?
Q: WHICH COUNTRIES ARE AVAILABLE FOR EXPRESS EMS SHIPPING?
A: We are able to ship to:
~Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Cameroon, Canada, China, Cote D'Ivoire, Croatia, Cyprus, Czech, Denmark, Egypt, Estonia, Ethiopia, Fiji, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Japan, Kenya, Korea, Kuwait, Laos, Luxembourg, Macao, Macedonia, Madagascar, Malaysia, Maldives, Mali, Mauritius, Mongolia, Morocco, Nepal, Netherlands, New Zealand, Norway, Oman, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Senegal, Serbia and Montenegro, Singapore, Slovakia, Slovnia, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Taiwan, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States of America, and Vietnam.
Q: CAN YOU SHIP TO PO BOXES AND APO/FPO ADDRESSES?
A: Yes, if shipping to a PO Box or APO/FPO address, please select International Registered Airmail service. EMS orders require a physical street address for delivery.
Q: WILL I BE ABLE TO TRACK MY INTERNATIONAL REGISTERED AIRMAIL PACKAGE ONLINE?
A: Customers in the US and Canada do have some ability to track orders online, please visit our "Ordering Info" page for additional details. For orders to all other countries, orders are not trackable online. You may check the arrival status of your package at your local post office by providing them the Registration number for your package.
Q: WILL I BE ABLE TO TRACK MY EXPRESS EMS PACKAGE ONLINE?
A: Many countries offer online trackability for EMS packages. To view a complete list of available countries and their website, please go to: http://www.thailandpost.co.th/CMCD/Web%20Link%20EMS.htm .
Q: WHAT WILL HAPPEN IF I AM NOT AT HOME TO ACCEPT THE PACKAGE WHEN THE POST OFFICE ATTEMPTS TO DELIVER IT?
A: If you are not available at the time of delivery to sign for the package, your post office should leave you a notice. Your package can then be picked up at your post office. For customers in the US, you may also request re-delivery if you prefer, at www.usps.com.
Q: MY ORDER HAS NOT ARRIVED, HAVE YOU SHIPPED IT YET?
A: You may check the status of your order by either Signing In to your account or by visiting our Customer Support page and entering your order confirmation number in the box provided at the bottom of this page. We ship daily and always within 24-48 hours of receipt of your paid order(excluding weekends and holidays). Upon shipping your order we will also e-mail a shipping confirmation notice to you. If you have not received your shipping confirmation e-mail please let us know and we would be happy to re-send it to you. You may also like to check your spam/junk folder as it sometimes can be delivered there.
Q: WHAT IS YOUR 100% SATISFACTION GUARANTEED POLICY?
A: Customer Satisfaction is our top priority! We are proud to offer a 100% Satisfaction Guarantee on all of our items. If you are not happy with your purchase, simply contact us within 30 days of receipt of your order. We are always happy to assist with a return, exchange, or any issue that may arise. In the case of a return or exchange a credit/refund would be issued in the amount of the full purchase price of the item less the original shipping cost paid, upon our receipt of the returned items.
Q: HOW CAN I CONTACT YOU?
A: Please always feel free to contact us with any questions or concerns though our "Contact Us" page or directly at support@siamtropical.com.
Q: I HAVE CONTACTED YOU VIA THE "CONTACT US" PAGE/DIRECT E-MAIL AND HAVE NOT RECEIVED A REPLY?
A: We always strive to swiftly answer all contacts within 24 hours. If you have not received our reply within 24 hours, please double check your spam/junk box as our reply may have been filter there. If you do not locate our reply, please re-send your contact, as we may not have received it on our side.
